Warranty

Every product sold by megacomputer.pk carries the original manufacturer warranty, valid across Pakistan.

Warranty Status Varies by Product

Not every product we sell carries the same warranty. Always check the product page or confirm with our team before purchase. Common scenarios:

  • Brand-new sealed items: Full original manufacturer warranty as stated on the product page.
  • Open-box / display units: May have reduced warranty period. Clearly marked on the product page.
  • Imported / parallel-import stock: Warranty may be local-only or per-component, not international. Confirm before ordering.
  • Used / refurbished items: Per-product warranty terms (typically 3–6 months, or as marked on the product page).
  • Consumables & accessories: Items like printer ink/toner, cables, thermal paste, batteries past their cycle, and software licences typically have no warranty.

If warranty status isn’t clearly noted on the product page, message us on WhatsApp at +92 300-8240228 before placing your order — we’ll confirm in writing.

Warranty Coverage on New Products

All new branded products sold by megacomputer.pk carry the original manufacturer’s warranty, valid at authorized service centres across Pakistan. Warranty duration varies by brand and product category:

  • Laptops & notebooks: typically 1–2 years (some premium models up to 3 years)
  • Desktop PCs (branded): typically 1–3 years
  • Custom-built desktops: per-component warranty (CPU, motherboard, GPU, RAM, SSD all carry separate manufacturer warranties)
  • Monitors: 1–3 years depending on brand
  • Printers and scanners: typically 1 year
  • Networking equipment: typically 1–3 years
  • Peripherals (mouse, keyboard, headsets): typically 6 months to 2 years

The exact warranty duration is printed on the box, on the manufacturer’s warranty card, or confirmed at the time of purchase.

Authorized Service Centres in Pakistan

We are authorized resellers for HP, Dell, Asus, Lenovo, Apple, MSI, Acer, Canon, Epson and other major brands. All of these have authorized service centres in Karachi, Lahore, Islamabad, and other major cities. The repair itself is handled by the brand’s authorized service centre — not by us directly. We coordinate the claim and guide you to the right centre.

How to Claim Warranty

  1. Keep your megacomputer.pk invoice safe — it is required for any warranty claim
  2. Contact us first: +92 300-8240228 or [email protected]
  3. Describe the issue with photos / videos if applicable
  4. We’ll either: (a) handle the claim in-store, (b) coordinate with the brand’s service centre, or (c) direct you to the nearest authorized centre
  5. Service turnaround depends on the brand and the issue — typically 7–21 working days

What’s Not Covered Under Warranty

  • Physical damage (drops, cracked screens, bent ports)
  • Liquid damage
  • Damage from power surges, lightning, or improper voltage
  • Unauthorized repairs or modifications
  • Software issues, virus infections, or OS reinstallation
  • Cosmetic wear and tear
  • Consumable parts past their expected life (batteries, fans, thermal paste)
  • Damage from improper installation or compatibility issues with non-recommended components

International Warranty

Products imported and sold by megacomputer.pk carry Pakistan-wide warranty through local authorized service centres. Some Apple products may carry international warranty — please confirm at the time of purchase.

Need Help?

WhatsApp / Call: +92 300-8240228
Email: [email protected]
Walk in: GF-19 Ground Floor, Techno City, Hasrat Mohani Road, Karachi