Return Window

You can request a return within 7 days of delivery for items that are faulty, defective, damaged in transit, or incorrect (we shipped the wrong product). Used or refurbished items may have a different return window — check the product page or confirm before ordering.

Sealed Box vs Opened Box

• Sealed boxes (unopened): Full return eligibility within 7 days, including change-of-mind. Original sealed packaging must be intact.
• Boxes opened only for inspection: Returnable within 24 hours of delivery, with all accessories, manuals, and original packaging intact. Inform us on WhatsApp before opening if possible.
• Activated / used items: Generally not returnable unless defective (DOA). Includes installed software, registered Apple devices, activated antivirus keys, used printer cartridges, and similar.
• Laptops & PCs specifically: Booting once for inspection is acceptable. Installing software, transferring data, or signing into accounts counts as “used”.

Items Eligible for Return

• Manufacturing defects (DOA — Dead on Arrival)
• Wrong product shipped (different model, brand, or specs than ordered)
• Visible damage caused during shipping (when reported at the time of delivery)
• Missing items or accessories from the original packaging

Items Not Eligible for Return

• Activated software licences and digital products (Windows, Office, antivirus keys)
• Opened consumables (printer ink, toner, batteries, thermal paste)
• Items damaged by misuse, mishandling, liquid damage, or unauthorized repair
• Custom-built PCs after assembly (warranty is handled separately — see our Warranty page)
• In-ear earphones, headsets, and personal-fit accessories once opened (for hygiene reasons)
• Items returned without original packaging, accessories, or invoice
• PTA-registered cellular devices that have been activated on a network (see our Terms of Use for PTA details)

How to Initiate a Return

1. WhatsApp us at +92 300-8240228 within 7 days of delivery
2. Share your order number and clear photos or video of the issue
3. Our team will verify and approve your return request within 24 hours
4. We’ll arrange courier pickup at our cost (for our error) or share the return address (for buyer change-of-mind, where applicable)
5. You can also drop the item at our Karachi store on Hasrat Mohani Road

Who Pays for Return Shipping?

• If the return is our error (wrong item, defective on arrival, damaged in transit): We cover return shipping. We arrange the pickup via TCS/Leopards.
• If you change your mind (where allowed under policy): You cover return shipping. We’ll provide the return address.
• For warranty claims after 7 days: Shipping arrangement depends on the brand’s service centre policy. Confirm with us before sending anything.

Refund Method & Timeline

• Refunds are processed via the original payment method
• Bank transfer / card payments: refunded to your account within 5–7 working days of receiving the returned item
• COD payments: refunded via bank transfer or EasyPaisa/JazzCash within 5–7 working days
• EasyPaisa / JazzCash payments: typically refunded within 24–48 hours after item received
• Replacements (instead of refund) are shipped within 2–3 working days subject to stock

Need Help?

WhatsApp / Call: +92 300-8240228
Email: [email protected]